Cancellation & Deposit Policy

A Little Notice Makes a Big Difference

Your appointment time is reserved especially for you. As colour services can take two to three hours or more, missed appointments and late cancellations have a significant impact on our small business.

We kindly ask for at least 48 hours’ notice if you need to cancel or rearrange your appointment.

No deposit is required for clients who have never missed an appointment or cancelled with less than 48 hours’ notice.

Following a missed appointment or cancellation with less than 48 hours’ notice, a 50% deposit will be required to secure all future appointments, including hair colour services. 

For appointments secured with a deposit:

At least 48 hours’ notice: your deposit will be refunded or transferred to your rearranged appointment.

Less than 48 hours’ notice or non-attendance: your deposit will be retained, and a new deposit will be required for your next booking.

We understand that plans can change and appreciate you giving us as much notice as possible.

Thank you for respecting our team’s time and supporting D’s Hair Creations.